FAQ

Where will my order be shipped from?
All of our publications ship from Berlin, Germany.

Why is my order shipping from Germany?
Shipping from Germany is not only cheaper, but more reliable than shipping from Australia (especially in the EU, UK and US). This enables us to offer free shipping worldwide as we pass this saving on directly to our readers.

How long will it take for my order to arrive?
Orders are generally packed and dispatched within 48 hours. With worldwide shipping, delivery times can vary greatly and depend on many factors. Shipping to EU countries typically takes 2–6 days, North America 5-14 days and the rest of the world up to 3 weeks.

How will my order arrive?
Carefully packed in a single padded envelope or box.

Will I receive my copy earlier if I purchase a subscription?
Yes! All of our subscription copies are dispatched before any of our online store or retail copies are processed.

Why should I purchase online?
As a small business and with only minimal advertising in our publications, we heavily rely on our online store revenue to survive. Online store sales provide us with the cash flow required to keep our production on-time and enables us to more heavily re-invest in improving our publication, content and distribution.

How secure is purchasing from your online store?

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

How much is postage?
Please visit our online store for up to date national and international postage rates.

Is there any other way to purchase your publications?
Yes, our publications are available at selected retail stores, please email us at post@madepublishers.com for your nearest stockist.

Terms & Conditions

Made Publishers is protected by international and Australian copyright and intellectual property laws. All work re-produced in our publications are subject to copyright and remains property of the respective creators and owners. All written content expressed within our publications are not necessarily the views or opinions of the publisher.

All price quoted are in US Dollars (USD) and are local tax inclusive. Made Publishers reserves the right to changes prices set on our website at any time without notice.

Please choose carefully as we do not offer refunds or exchanges on products purchased from the Made Publishers online store due to change of mind.

We make every effort to package your purchase carefully to avoid any damage incurred during postage. If however you purchase is badly damaged in transit please contact us at post@madepublishers.com for an application of replacement. If you application is accepted, we will replace your purchase in an identical product upon receiving the return of the original damaged product. The purchaser in the event of a replacement will incur all postage costs. If you purchases is part of a limited edition or we no longer have stock of the specific product we may not be able to offer of a replacement product or refund.

Subscriptions
If you decide to cancel you subscription you will no longer be sent editions after your date of cancellation. No refunds will be given after cancellation. In the event of a publication ceasing production, notification will be posted via our website. Unfortunately we will be unable to provide refunds for the balance of subscriptions. All subscription purchases are subject to our general terms and conditions and refunds policy.

Submitted work
We welcome work submissions, we’re not able to return any unsolicited material, nor can we be held responsible for anything that’s sent to us. Unfortunately due to the volume of submitted content we receive we are unable to respond to all correspondence. Rest assured, if we do feature your work we will be in touch.

Terms of use
Made Publishers welcome feedback and discussion to be posted on our site, however reserves the right to delete any comments that are offensive, irrelevant of infringe any laws. Although we do allow pseudonyms, please consider using your real name. Made Publishers reserves the right to ban or delete users without any further notice.

Privacy Policy

Made Publishers understands that your privacy is important and ensures that information provided by you is collected and held in accordance with relevant Australian privacy law.

If you choose to provide your personal details to us, we may collect the requested information from you including your name and contact details and any other information that you supply to us. Any information we collect is used to assist in providing you with relevant consumer information, notify you of products, stockists and offers that may be of interest to you. We do not disclose information that we hold to unrelated companies outside our corporate group for marketing purposes. As required by law, you may “opt-out” from direct marketing material that Made Publishers. may send. Please contact our office if you do not wish your details to be used for marketing purposes (see Contact).

Any information that we no longer require is destroyed. When we have collected information about you it cannot be seen or modified by anyone else. We make all reasonable efforts to ensure that information is stored securely both in electronic and physical form. You may access your information held by Made Publishers at any reasonable time. If you would like to know what information we hold about you please contact our office. If you discover that there is an error or information is missing, please notify us and we will try to correct the information as soon as possible.

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